Commercial Field Service Supervisor, Utility

About the role

Tesla is seeking an experienced and dynamic Field Supervisor to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will handle most post-installation responsibilities and service work related to performance and system uptime, with support from associated engineering and deployment teams.

Responsibilities

• Manage Service Technicians/Electricians, set schedules, and prioritize tasks to aid in troubleshooting and repair of equipment within the assigned region.
• Travel for extended periods covering multiple locations in the respective region with minimal notice.
• Maintain high levels of communication and feedback within the service organization; prepare daily updates on work completed, problems identified, and future timelines.
• Exercise discretion and independent judgment while overseeing field service work and ensuring successful completion of work orders related to troubleshooting down or underperforming systems.
• Evaluate the work of technicians and electricians to provide quarterly and yearly performance reviews, control regional spend, and propose cost-effective solutions when needed.
• Provide necessary onboarding, on-the-job training, and training resources to Field Service Technicians. Collaborate with Engineering and Training departments to ensure effective processes are in place.
• Responsible for day-to-day operations, including acting on events, arranging resources, and monitoring progress.
• Review expense reports and timesheets for accuracy.
• Prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment.

Requirements

• Commercial or Utility Scale Industrial Storage experience preferred, with 1+ years of experience creating Scopes of Work for maintenance or electrical services.
• 3+ years of experience working within maintenance, operations, and management.
• Ability to manage voluminous amounts of data, especially using Excel, Outlook, and Word.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Experience writing Corrective Action Reports and strong Case Management skills; familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred.
• Training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred.
• Valid driver's license required.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Benefits

• Competitive pay and full-time Tesla employee benefits starting on day 1 of hire.
• Medical plans with plan options featuring $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both with options for $0 paycheck contribution.
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company-paid Basic Life, AD&D, short-term, and long-term disability insurance (90-day waiting period).
• Employee Assistance Program.
• Sick and vacation time (flex time for salaried positions, accrued hours for hourly positions), and paid holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight loss and tobacco cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.