Commercial Field Service Supervisor, Utility

About the role

Tesla is seeking an experienced and dynamic Field Supervisor to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will be responsible for most post‑installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.

Responsibilities

• Manage Service Technicians/Electricians, set schedules and priorities to aid in troubleshooting and repair of equipment within the assigned region.
• Be ready to travel for extended periods covering multiple locations in the region with minimal notice.
• Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines.
• Exercise discretion and independent judgment while overseeing field service work and successful completion of work orders related to troubleshooting down or underperforming systems.
• Evaluate the work of technicians and electricians to provide quarterly and yearly performance reviews, control overall regional spend, and propose cost‑effective solutions when needed.
• Provide necessary on‑boarding, on‑the‑job training, and training resources to Field Service Technicians; work with Engineering and Training departments to ensure effective processes are in place.
• Responsible for day‑to‑day operations, including acting on actual events, arranging resources, and monitoring progress.
• Review expense reports and timesheets for accuracy.
• Prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment.

Requirements

• Commercial or Utility Scale Industrial Storage experience preferred; 1+ years experience creating Scopes of Work for maintenance or electrical services.
• 3+ years of experience working within maintenance, operations, and management.
• Ability to manage voluminous amounts of data, especially using Excel, Outlook, and Word.
• Strong attention to detail, organizational, time‑management, and problem‑solving skills.
• Experience writing Corrective Action Reports and strong Case Management skills; familiarity with ticketing systems such as JIRA, Confluence, or similar CM