Commercial Dock & Door Technician
About the role
Carolina Handling, a Raymond Dealer, is seeking a Dock & Door Service Technician to join our team. Reporting to the Dock & Door Operations Manager, this role involves leading a team of technicians, performing service calls, and maintaining equipment.
Responsibilities
Maintain the group’s Scheduled Maintenance (SM) completion at 100%.
Keep the group’s Work In Progress (WIP) to 30 days or less.
Maintain a First Fix Rate for the team at or above the goal.
Perform SM audits on team to ensure quality and compliance.
Assist in managing van inventories and optimizing parts mix to support operational efficiency.
Participate in annual reviews of team members, providing feedback on performance.
Diagnose faulty equipment and apply knowledge of functional operation of units and systems to identify the extent and cause of malfunction.
Perform scheduled maintenance efficiently and effectively, in line with company procedures.
Maintain records of all service work and repairs performed, submitting paperwork in a timely and accurate manner.
Operate equipment for testing and demonstrations, ensuring correct operation.
Complete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times.
Drive safely and efficiently within the service area.
Achieve Carolina Handling certifications and demonstrate a high degree of technical skill in all required duties.
Work with the service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
Maintain company-supplied service van and uniforms in a clean and organized manner, as well as keeping an accurate inventory of tools and parts.
Communicate and work with the Parts and Sales departments to ensure customer needs are met and immediately report any potential issues.
Maintain a professional demeanor and appearance at all times.
Communicate professionally while showing respect to customers and company personnel.
Demonstrate good judgment and personal attitude to uphold the company’s reputation for results-oriented service, goodwill, and professionalism.
Be flexible with work schedules to meet customer needs and participate in ongoing on-the-job training and coaching.
Travel out of town and stay overnight as required.
Perform any other duties as assigned or required to support the company's overall operations and objectives.
Requirements
All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
Must have and maintain a valid driver's license with a clean driving record.
Must be able to lift and/or move up to 75 pounds or more.
Basic mechanical skills.
Excellent customer service skills.
Excellent time management skills.
One to three years’ relevant experience and/or training preferred.
Basic knowledge of D.C. electricity and A.C. electricity, motor control, and wiring preferred.
Basic knowledge of hydraulic systems preferred.
Welding and cutting torch experience preferred.
Lift truck and scissor lift operation experience preferred.
High school diploma or equivalent.