Commercial Dock & Door Service Technician

About the role

Join our team as a Mid to Senior Level Commercial Door Installer and become a vital part of our company's mission to provide top-notch industrial door and loading dock equipment services. As a representative of our company, you will be the primary point of contact at job sites throughout the Southwest Region, including Orange County, LA County, Riverside County, San Bernardino County, and San Diego County. You will work closely with our sales team, providing technical expertise and ensuring customer satisfaction. This role offers a diverse, fast-paced, technology-driven environment with opportunities for growth and development.

Responsibilities

• Cook up with Dispatch and serve as the primary point of contact for customers.
• Perform Preventative Maintenance by cleaning, lubing, cycling, and inspecting all aspects of serviceable equipment.
• Troubleshoot industrial equipment, mechanisms, as well as mechanical and electrical circuits.
• Perform inspections, repairs, service, testing, troubleshooting, and install on a variety of warehouse and loading dock equipment.
• Aid with larger jobs, as needed, in coordination with Field Service Manager.
• Complete detailed service reports at the end of each assignment.
• Maintain company truck, phone, and safety gear (provided by company).
• Follow all safety procedures and company policies at all times.

Qualifications

• Experience with maintenance and/or repair of commercial doors, loading docks, dock levelers, and other related warehouse and industrial equipment.
• Experience in welding or steel fabrication.
• Experience with electrical work.
• Experience in Mechanical, Commercial, and Industrial Maintenance.
• Excellent customer service skills and strong communication abilities.
• Professional demeanor at all times.
• Valid A, B or C Driver's License.

Work Environment

The role involves working in warehouses, indoors, and outdoor customer locations, necessitating the use of personal protective equipment to ensure safety.

Travel Requirements

Frequent travel to and from job sites, vendor locations, and headquarters located in Irvine is expected.

Benefits

• Health
• Medical/Dental/Vision (50% employer contribution for Medical)
• Additional Insurances: Life, Critical Illness, Accident, etc.
• Free Employee Assistance Program
• Free Wellness Program
• Financial
• Weekly Paychecks
• Overtime Opportunities
• Annual Performance Reviews (direct feedback and path for development)
• Annual Compensation Reviews
• Quarterly celebrations and rewards
• Bonus program based on team goals
• 401(k)
• Time Off
• Tiered dedicated Vacation Time - Starts at 80 hours/year
• 5 days dedicated Sick Time
• 8 Paid Holidays
• Safety
• All necessary PPE at day one orientation
• Personalized OSHA-compliant fire-rated uniforms
• Aerial Lift Certification AND Forklift Certification
• OSHA certifications
• First Aid / CPR / BLS
• Employee Development
• Comprehensive training program
• Room for growth; we're always open to creating new roles to fit our needs and people's strengths
• Technicians get top priority when applying internally to any position
• Tuition Reimbursement
• Tools and Equipment
• Company-branded gear
• iPhone and iPad
• Fully upfitted vehicle stocked with welder, tools, and equipment
• Fuel and maintenance card

Benefits

• Dental
• Life Insurance
• Medical
• Retirement Savings

Core Values

• Customer-Centric Excellence - Earn customer trust through relentless focus on their success.
• Pricipled Collaboration - Challenge ideas with integrity, commit fully to decisions, and win together, while maintaining unwavering ethical standards.
• Complete Ownership - Take full responsibility and accountability for outcomes and drive results that strengthen the entire company.
• Empowered Trust - Build deep trust through transparency, empowering people closest to the work to make decisions and share information openly.
• Relentless Learning - Maintain insatiable curiosity, develop exceptional talent, and systematically improve everything we do.

EEO Statement

NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.