Commercial Contract Specialist

About the Role

The Business Support Analyst is responsible for all aspects of account coordination to support scrap purchase and sales contracts, and other scrap-related business processes for Metals Recycling. This role serves as the main point of contact for vendors and customers, collaborating with cross-functional teams to deliver an optimal customer experience and ensure accurate, reliable, and timely results.

Responsibilities

• Main point of contact for vendors and customers, addressing inquiries and resolving issues promptly.
• Coordinate and orchestrate cross-functional teams (Commercial, Operations, Logistics, Accounting) to enhance customer experience.
• Build and maintain positive relationships, ensuring effective communication and information flow.
• Collaborate with internal teams to guide and oversee end-to-end processes, identifying and closing gaps while ensuring policy compliance.
• Proactively assess and advise on potential risks or non-compliance issues related to processes or transactions.
• Uphold and promote mitigating controls to streamline process flow, secure documentation, and satisfy audit requirements.
• Validate pricing, process payables, reconcile statements, and audit scrap tickets against vendor payment schedules and SAP reports.
• Facilitate periodic (weekly, monthly, quarterly) customer reviews and reconciliations, troubleshoot issues, and share best practices.
• Create, maintain, and analyze purchase contracts, coordinate account adjustments for pricing and dispute resolution, and manage cost recovery programs.
• Manage sales orders from setup to receivable reconciliation and dispute resolution to minimize business disruptions.
• Coordinate new account setup and maintenance for vendors and customers, including access to self-service portals.
• Manually manage daily activity, cost processing, and summary validation for multiple offsite inventory locations.
• Disseminate large volumes of confidential and time-sensitive information.
• Maintain tax documentation requirements and validate compliance for processed billings, audit reviews, and government reporting.
• Coordinate export sales tracking and reporting.
• Meet with decision-makers and end-users to define operational requirements, systems goals, and improvements, and resolve systems issues.
• Provide subject matter expertise and assist with the implementation of system changes and upgrades.
• Coordinate special projects to strengthen processes, mitigate risks, minimize errors, and drive data integrity and compliance.
• Review and update process documentation and manuals for department activities.

Requirements

• Business Administration University Degree or College Diploma preferred.
• 1 to 2 years of related field experience preferred.
• Excellent knowledge of accounting and finance principles.
• Advanced Excel and SAP skills are an asset.
• Exceptional communication skills to interface with customers and personnel.
• Strong customer service focus with excellent liaising and networking skills.
• Exceptional time management, analytical, and problem-solving skills.
• Self-driven, collaborative, and able to prioritize conflicting demands.