Commercial Client Relationship Specialist

Key Responsibilities

• Process distributor and dealer orders in SAP from order receipt through invoicing.
• Facilitate customer orders and monitor the order fulfillment process to ensure timely and accurate delivery.
• Accurately enter, review, and process customer orders, ensuring all required information is complete.
• Maintain accurate records of customer interactions, orders, claims, and complaints.
• Manage the GWC Program inbox and review, process, and track program claims while partnering with Finance for approvals and payments.
• Prepare and distribute order-related documentation and reports, including order status, backorders, shipment schedules, invoices, credit memos, customer feedback, and fulfillment metrics.
• Collaborate with Sales, Finance, Customer Service, IT, Salesforce Administration, and Supply Chain to resolve issues and improve customer experience.
• Work with Sales to support accurate forecasting and inventory planning.
• Identify and implement process improvements to increase efficiency and reduce manual work.
• Manage promotional giveaway items through Salesforce.
• Participate in daily and weekly cross-functional meetings, including Finance payment reviews.
• Contribute as a collaborative team member during periods of high workload.

Requirements

• Strong attention to detail.
• Presentation and communication skills.
• Proven approach to access decision makers at client organizations.
• Excellent organizational and time management skills.
• A demonstrated willingness for continual learning and skill development.
• Ability to think quickly and make decisions.

Qualifications

• High school education or equivalent is required for this position.