Commercial Claims Trainer

About the role

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

The Commercial Claims Trainer is a full-time, exempt position that reports to the VP, Claims Operations. This role develops and delivers training, resources, and operational support to promote consistent claims practices, employee development, and service excellence across the commercial claims organization. The Commercial Claims Trainer serves as a subject matter expert on commercial claims processes and systems, partners with stakeholders to support operational improvement initiatives, and helps ensure employees have the knowledge, tools, and resources needed to perform effectively and consistently.

Preference will be given to candidates who are able to work from our Sandy, Utah headquarters. Qualified applicants residing elsewhere within the continental United States are also encouraged to apply. Candidates who are not local should expect periodic travel to Sandy for in-person team collaboration.

Responsibilities

• Design, develop, and maintain comprehensive online commercial claims guidelines, policies, manuals, and training materials.
• Develop and review procedures to ensure consistent application across the Commercial Claims department.
• Develop, maintain, and deliver customized training curricula for new employees, provide ongoing skills development for incumbent staff, and facilitate continuing education opportunities.
• Ensure training content aligns with regulatory requirements, company policies, and industry best practices in collaboration with the Compliance Strategy Office.
• Conduct onboarding sessions for new employees in the Commercial Claims department and assist with claims training for employees in other departments.
• Provide one-on-one coaching and mentoring to address knowledge gaps and support employee development.
• Participate in cross-departmental projects that impact claims operations or training initiatives.
• Support other departments in delivering on WCF's mission of excellence