Commercial Claims Trainer

Position Summary

Plans, organizes, and develops training curriculum, materials, and programs to meet training needs for Commercial Claims. Conducts and facilitates training programs and workshops. Works with management and subject matter experts to ensure course materials are current and relevant to training needs. Analyzes learner needs, plans and coordinates skill assessments and training. Uses training program satisfaction levels, proficiency testing, and learner job performance data to enhance training programs.

Position Responsibilities

• Works with business leaders and subject matter experts to conduct needs analysis, develops learning objectives, content outline, presentation & training method, appropriate job aides and technology integration.
• Designs and develops training programs, training materials and curricula using instructional design methodologies.
• Creates facilitator guides and performance support tools.
• Facilitates training programs using appropriate techniques.
• Aids in establishing meaningful training effectiveness measurement criteria.
• Assists with process improvement initiatives.
• Identifies issues or concerns with current training and takes appropriate action to reduce learning constraints and improve desired behaviors, outcomes and training results.

Position Qualifications

• 5+ years of auto claims adjusting experience handling coverage, liability, injury, and damage claims.
• Experience with commercial auto claims required.
• Guidewire Claims System experience is a plus.
• Possesses excellent verbal and written communication skills with the ability to communicate complex subject matter in clear and simple terms.
• Exhibits superior professionalism and presentation skills.
• Training, mentoring, or leadership experience is highly preferred.
• Knows adult learning principles, instructional design methods, and virtual facilitation skills preferred.
• Must be a self-starter and can work independently.
• Must be able to effectively manage time, projects and resources.
• Displays proficiency in using multimedia training resources and MS Office applications such as Word, PowerPoint, Excel, Teams, virtual training platforms, etc.