Commercial Claims Assistant

Position Overview

The Commercial Claims Assistant is an entry‑level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, managing minor claims, and coordinating basic repairs or estimates, while referring more complex claims to the appropriate adjusters. It is a full‑time, non‑exempt (hourly) position located at WCF's Sandy, Utah headquarters and reports to the Director, Commercial Auto Claims as a member of the Commercial Auto Claims team.

Responsibilities

• Review and process incoming claims, ensuring all necessary documentation is complete and accurate.
• Provide prompt and courteous telephone support, making every effort to assist the caller.
• Support claims adjusters by making initial contact with customers and other involved parties.
• Investigate claims in certain cases by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.
• Manage minor claims, ensuring they are resolved promptly and efficiently.
• Maintain accurate and up‑to‑date records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with internal and external contacts.

Qualifications

• High school diploma required; associate’s degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications.
• Excellent organizational and time management abilities.
• Consistent demonstration of exceptional attention to detail and accuracy.
• Ability to work independently and as part of a team.

Benefits

• Medical, dental, and vision insurance.
• Company‑paid life insurance.
• 401(k) with a generous 6% employer match.
• Employee Assistance Program (EAP).
• Time off to volunteer in the local community.
• Four weeks of vacation earned during the first year.

Pay

The expected salary range for this position is $43,000.00 – $50,500.00, depending on experience, education, and location.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. High‑stress situations may arise that require meeting deadlines, and the employee must meet the job attendance requirements.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.