Claims Assistant

About the Role

Our client, a well-established and highly respected property and casualty insurance carrier, is seeking Claims Assistant to join their Claims Customer Service Center on a temporary-to-permanent basis in Worcester, MA. This is an excellent opportunity to launch or grow your career with a company known for its strong training programs, employee development, and collaborative culture. In this role, you will serve as the first point of contact for customers reporting losses related to auto, home, and business insurance claims.

What You'll Do

• Manage incoming first notice of loss calls and electronically submitted claims
• Assist policyholders, claimants, and agents in a professional and empathetic manner
• Gather and document claim details accurately
• Coordinate activities such as rental vehicle reservations, appraisal assignments, towing arrangements, and mitigation services
• Utilize established workflows and systems to initiate claim handling activities
• Identify customer needs and provide appropriate support and guidance
• Work closely with internal teams and vendors to ensure a positive customer experience

Training Schedule

• Monday through Friday, 8:30 AM to 5:00 PM
• Hybrid work environment: two in-office days per week following training

Compensation & Benefits

• Starting pay: $20.00 per hour
• Opportunity for permanent employment based on performance and business needs
• Salary increase available upon permanent conversion
• Medical, dental, vision, and retirement benefits available through the staffing provider

Qualifications

• Associate degree preferred or currently pursuing higher education
• Previous customer service, hospitality, financial services, or office experience preferred
• Minimum six months of call center and/or office experience required
• Strong verbal and written communication skills
• Ability to manage multiple computer applications and dual monitors efficiently
• Strong attention to detail and organizational skills
• Professional, positive, and customer-focused attitude
• Ability to adapt in a fast-paced environment
• Team-oriented mindset with a commitment to providing exceptional service

Physical Requirements

• Ability to work at a computer for extended periods
• Ability to perform in a dynamic, high-volume customer service environment