Claims Assistant

About the role

Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a Claims Assistant at our office in downtown Los Angeles. Do you have an eye for detail and accuracy? Do others compliment your reliability and follow-through? Do you thrive in an environment of high-volume teamwork? We are looking for an individual who is efficient, accurate and detail-oriented and who enjoys the challenge of a high-volume work environment.

Responsibilities

• Setting up electronic files with documents, dates, and well-written summaries
• Updating claimants and internal colleagues by phone and written correspondence about the status of claims
• Processing mail and payment checks
• During the first 30 days: Learn about surety bonds; get to know the Claims team members; become familiar with our software, including file management systems; assist with incoming and outgoing mail.
• During the first 3 months: Learn about claims terminology and documents; set up files, documents, and summaries in Salesforce and Box.com; prepare payment checks for claimants.
• During the first 6 months and beyond: Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties; take initiative to help other claims teams, as appropriate; answer incoming Claims calls.

Requirements

• Experience with data entry, file organization
• Customer service mindset – eager to help, regardless of the task
• Quick to understand processes and procedures
• High attention to detail and accuracy
• Teamwork, planning and organizational skills
• Excellent interpersonal skills

Qualifications

High school diploma or equivalent

Benefits

We offer competitive compensation, great benefits, a hybrid schedule, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.

Pay

For candidates working in person Los Angeles, the reasonable pay range for this specific position is $20.26 to $27.85 per hour.

Schedule

Our hybrid work schedule – is 4 days in the office and 1-day WFH, if desired, upon successful completion of a training period.