Commercial Claims Adjuster Associate - Auto (Hybrid)

About the role

The Claims Adjuster Associate role supports the claims department, specifically aligning with the ADP Fast Track auto team. The position assists adjusters throughout the claim lifecycle, handling inquiries, claim documentation, and coordinating external vendors.

Responsibilities

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions.
• Obtain and verify information by gathering missing or incomplete details from relevant parties, including policyholders, claimants, witnesses, and external vendors, to support accurate claim processing.
• Aid in claim documentation by preparing and submitting required state filings, closing documents, and other administrative support requests on behalf of adjusters.
• Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
• Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date.
• Cook up and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
• Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process.
• Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction.

Requirements

Associate's degree or equivalent combination of education and experience. One year of experience in insurance or claims. Ability to obtain appropriate state licensing as required. Proficiency in Microsoft Office Suite. Familiarity with claims management software preferred. Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers. Excellent verbal and written communication skills with the ability to interact with internal and external customers. Demonstrated ability to organize and prioritize work to ensure timely deadlines. Demonstrated ability to input data with a high accuracy rating, and strong attention to detail.

Qualifications

Knowledge, Skills & Abilities

Skills

• Ability to obtain appropriate state licensing as required.
• Proficiency in Microsoft Office Suite.
• Familiarity with claims management software preferred.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Demonstrated ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated ability to input data with a high accuracy rating, and strong attention to detail.

Benefits

Competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. Flexible work arrangements to promote work-life balance.

Pay

Competitive base pay.

Schedule

Flexible work arrangements to promote work-life balance.

Company Culture

We are committed to creating exceptional value for our Partners For Success® agencies and policyholders, and we also remain committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that includes a competitive total rewards package, including a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance.

Equal Opportunity Employer

Amerisure is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.