Commercial Card Specialist

Examples of Duties

• Assume full responsibility for managing operations of the City’s P-Card and Travel Card programs.
• Work with the Procurement Department to issue cards to approved employees.
• Work with staff and the bank to cancel cards due to loss, theft, or termination.
• Handle fraudulent transactions and compromised cards by serving as a liaison between the City and the bank for resolution.
• Review all card charges for proper approval and documentation in accordance with the City’s procurement, travel, P-Card and other operational policies.
• Contact cardholders and/or department representatives for issues or discrepancies with charges.
• Resolve billing disputes with the bank.
• Reconcile monthly bank statements for all cardholders.
• Create and update P-Card program training materials for staff.
• Create and facilitate annual cardholder training via various delivery methods (group live instruction, online quizzes, etc.).
• Maintain cardholder application files and contractual files.
• Participate in program policy issue discussions.
• Maintain program compliance.
• Absorb disciplinary action for non-compliance.

Qualifications

• Knowledge of accounting principles related to banking and accounts payables transactions.
• Knowledge of the purchasing function, preferably in a government environment.
• Skill in using Microsoft Office applications with proficiency in Excel and Word.
• Skill in using the Google platform, including Gmail, Calendar, Drive, and Meet.
• Skill in using accounting computer systems to maintain financial records.
• Ability to communicate tactfully, courteously, and effectively, both orally and in writing, with City staff and the general public.
• Ability to exercise independent judgment within policy guidelines, evaluate and analyze issues, and recommend and implement solutions.
• Ability to work with a wide range of departments with diverse business needs, interests, and requirements.
• Ability to provide high levels of customer service.
• Ability to form professional working relationships with individuals in other departments to create a work environment that fosters teamwork and collaboration in resolving issues.
• Ability to work independently, plan and organize projects, and handle multiple project priorities.