Commercial Card Account Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build strong, trust based relationships with assigned clients.
• Address client issues and maintain client satisfaction.
• Identify opportunities to improve program efficiency and reduce the cost of service delivery.
• Leverage analytical skills to identify trends in program metrics and react accordingly.
• Perform and explain vendor match analysis, and encourage clients to act upon the results.
• Meet regularly with clients to identify new card spend opportunities, solve problems, maintain service levels and address strategic issues.
• Maintain knowledge of the BankUnited card offering, industry developments, competitor offerings, client needs, etc. to identify and recommend changes to product features/functionality, pricing, positioning, etc.
• Engage partners to deliver services, find solutions to client issues, enhance the product, drive revenue growth, and increase client satisfaction.
• Participate in the development of robust marketing materials, sales tools, and programs to support sales efforts.
• Identify opportunities to enhance processes and procedures with best practices that lead to more efficiency and an optimal client experience.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION AND EXPERIENCE

• Bachelor's Degree required.
• 4 - 6 years of Commercial Card Account Management experience required.
• Experience managing complex relationships with multiple contacts, including senior engagement required.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong written and verbal communication skills.
• Ability to travel up to 10%.
• Strong understanding of card product offerings (e.g. T&E Card, Purchasing Card, Virtual Card).
• Familiarity with common ERP, accounts payable, expense management, and general ledger accounting systems.
• Ability to effectively present information to clients in an understandable manner.
• Ability to plan and execute strategic objectives.
• Superior organizational, customer servicing and consulting skills.
• Ability to remain composed and focused on goals while facing pressure, obstacles, or setbacks.
• Proficiency with Microsoft Office Suite.
• Positive, upbeat attitude and enjoys working with a team.