Account Manager

About the role

As an Account Manager at Central Steel & Wire (CSW), you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace in Omaha, Nebraska and the surrounding areas. The ideal candidate would live in Omaha or the nearby region. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support.

Responsibilities

• Quickly build strong relationships with contacts at all levels across a variety of functions within customer organizations, especially with purchasing decision makers; develop customer trust and confidence in Ryerson and its representatives.
• Work closely with our inside sales team, credit center, inventory managers, and other departments to creatively achieve both company and customer objectives.
• Understand and monitor the competitive environment and provide market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions.
• Increase revenue from assigned customers by selling value-added services and programs; grow new business through profitable transactional growth.
• Manage customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives.
• Develop and implement appropriate sales and commercial programs while promoting our E-Commerce capabilities.
• Consistently manage daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson’s ability to assist customers in adapting to change.
• Perform all other duties as assigned or when duties, responsibilities, and activities change at any time with or without notice.

Requirements

• Bachelor’s degree preferred (preferably in marketing, business, or a related field of study) or equivalent related experience.
• Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background.
• Proficiency with MS Office is required; SAP and Salesforce.com experience are highly desired.
• Strong business acumen with excellent customer service, interpersonal, and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment.
• Effective problem-solving and conflict-resolution skills; ability to maintain confidentiality.
• Highly motivated with a demonstrated ability to build strong relationships quickly.
• An aggressive, competitive, and self-motivated attitude is essential.