Commercial Banking Representative II

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handles day-to-day client calls, client transactions, and client problem resolution.
• Responds to client account inquiries, performs account maintenance and research/resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager signature or approval.
• Works proactively to maximize client satisfaction and encourage expansion of the relationship.
• Maintains and expands the relationship with clients by providing overall client support services.
• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures.
• Runs daily, weekly, monthly and quarterly reports. Reviews reports for accuracy and compliance and takes action to update systems or make other corrections.
• Aids in the development and maintenance of procedures and training materials.
• Supports Commercial Relationship Manager with complex client relationship reviews and portfolio management.
• Reconciles client accounts, enters client financial data into databases, and monitors exceptions to company policies.

Qualifications

• High School diploma or equivalent and three plus (3+) years’ banking experience required or equivalent combination of education and experience.
• Advanced understanding of credit products, bank systems and commercial lending.
• Exhibits a sophisticated understanding of applicable federal regulations, credit policy and bank policies and procedures.

Physical Demands

• Regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel.
• Frequently required to sit.
• Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
• Occasionally lifts and/or moves up to 25 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

Compensation & Benefits

• The pay range for this position is $23.61 to $35.42 per hour in CO and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location.
• Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.
• For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.