Commercial Banking Representative II

Essential Duties And Responsibilities

• Handles day-to-day client calls, client transactions, and client problem resolution.
• Responds to client account inquiries, performs account maintenance and researches/resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager signature or approval.
• Works proactively to maximize client satisfaction and encourage expansion of the relationship.
• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures.

Qualifications

• Advanced understanding of credit products, bank systems and commercial lending.
• Exhibits a sophisticated understanding of applicable federal regulations, credit policy and bank policies and procedures.
• Strong organizational skills, time management skills and strong attention to detail.
• Strong interpersonal skills including oral and written communication.
• Problem solving skills.
• Proficiency with personal computers and related software packages.