Commercial Banking Relationship Manager

About the role

This Sr. Advisor position, also known as “Commercial Banking Relationship Manager,” is part of FNBO’s community banking division located in Fort Collins, CO. The Relationship Manager (RM) focuses on delivering strategic advice and value to a portfolio of managed business customers while enabling customer growth and retention in alignment with the Wholesale Banking Group Behaviors.

Responsibilities

• Customer Relationship Management: Help customers be successful by understanding customer needs and matching with FNBO solutions. This will be achieved by alignment with “how we will consistently get the work done” through the Wholesale Banking Group Behaviors.
• Proper use of FNBO’s CRM system (Salesforce)
• Proper use of Precision Lender (Relationship Pricing Platform)
• Frequent collaboration with Team Members to help serve and grow portfolio
• Adapt as needed to new processes and ways of working
• Be respectful of other roles and process
• Manage portfolio relationships matching the skills, knowledge, and experience of the RM to the needs of the customers in their geography framework
• Deliver consultative advice and value based on the customers financial needs and goals by;
• 50% time spent acquiring new business
• 25% time spent growing existing business
• 25% time spent servicing existing business
• Be accountable for managing a portfolio of commercial loan relationships
• Be accountable for managing a portfolio of commercial deposit relationships
• Volume-based expectations will be measured per the RM dashboard/scorecard*
• Business Development Activities: Build a portfolio of business customers by delivering advice and value. Build centers of influence (attorney, accountants, and other needed referral sources).
• RMs will guide, direct and facilitate solutions across all product specialties of the bank for their business customers.
• Participate and be involved as an active community member.
• Identify new business customer opportunities and solutions aligned to match customer needs.
• Oversee portfolio quality focused on growth and retention in line with credit risk.
• Facilitate product partners and support teams based on customer needs.
• Negotiate terms and options with customer.
• Qualify and document opportunities.
• Set expectations with customer regarding timeline and product document requirements.
• Leverage technology and tools consistently for data quality.
• Use sales and prospecting tools and processes, effectively.
• Cross Functional Working Relationships: Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer.
• Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.
• Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
• Complete compliance training and adhere to internal procedures and controls, as required.
• Report any known violations of compliance policy, laws, or regulations.
• Report any suspicious customer and/or account activity.

Requirements

The Ideal Candidate For This Role Knowledge, Skills, Education and Experience:

• Bachelor’s Degree - preferred
• 5+ years of successful commercial lending relationship management experience (preferred).
• Ability to build and grow a diverse portfolio of business products with professionally managed businesses.
• Self-Driven, Customer-focused thinker
• Strong customer and people relationship skills
• Proven experience prioritizing and handling multiple customer relationships at the same time.

SkillsProfound credit analysis knowledge and skills

Qualifications

• Unrestricted work authorization and not require future sponsorship.

Pay

Compensation range (base pay): $89,828.00-$148,215.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Schedule

It is anticipated that the incumbent in this role will work onsite at the posted location.

Benefits

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Please note that work location is subject to change based on business needs.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.