Commercial Banking Administrator III

About the role

The Commercial Banking Administrator III position involves handling accounts of large size and complexity, supporting a lending team, and managing the loan closing process. This role also includes providing support and guidance to less experienced Commercial Banking Administrators.

Responsibilities

• Serves as the primary contact with the Loan Production Group and Loan Operations to ensure all new loans, renewals, extensions, and modifications are processed correctly and efficiently.
• Interacts with customers, attorneys, CPAs, and other lending institutions to resolve problems and aid where needed, ensuring all required documentation is returned within an appropriate timeframe.
• Manages the pipeline of assigned loans within nCino and other secondary sources, ensuring accurate and timely completion of all data points.
• Utilizes systems, procedural, operational, and enterprise expertise to research and resolve issues and questions, including those from Compliance, Internal Audit, and Credit Risk Review.
• Works closely with and maintains strong productive relationships with various departments to ensure rapid and positive issue resolution.
• Performs loan maintenance as required, including participation settlements, loan payment adjustments, pay-offs, and pay-downs, partial releases, and interest rate changes.
• Responsible for opening and maintaining Commercial Banking deposit accounts, ensuring all bank procedures are adhered to, and working with Treasury Services to ensure products are set up and working appropriately.
• Maintains compliance with overdraft approval and insider transaction procedures, researching and correcting customer delinquencies and aged overdrafts.
• Monitors and reviews various monthly management reports to ensure renewals, extensions, rate changes, and maturity loans are reviewed and documented within the designated time frame.
• Depending on the department, may be responsible for other lending support activities such as construction loan monitoring and processing of advances.
• Provides training to Commercial staff and acts as a mentor to less experienced Commercial Banking Administrators, including cross-training with other associated departments.
• Generates nCino management reports and assists in the testing of nCino system upgrades and the addition of new nCino products.

Requirements

• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Ability to work independently with little direction
• Strong communication, organizational, writing, and interpersonal skills required
• Working knowledge of Microsoft Office (Excel/Word/Access), Metavante Insight/FIS, nCino Lifecycle Lightening, Salesforce, and other relevant programs
• Bachelor’s degree or related knowledge/skills gained through experience required
• 10+ years of commercial loan experience required
• Extensive knowledge of commercial and commercial real estate loan closing processes and procedures, loan systems, and loan documentation
• Expert real estate knowledge in an administrative support role
• Strong leadership, planning, and organizational skills required
• Self-disciplined, self-motivated individual possessing a team-building spirit

Qualifications

• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing, and interpersonal skills required
• Working knowledge of Microsoft Office (Excel/Word/Access), Metavante Insight/FIS, nCino Lifecycle Lightening, Salesforce, and other relevant programs
• Bachelor’s degree or related knowledge/skills gained through experience required
• 10+ years of commercial loan experience required
• Extensive knowledge of commercial and commercial real estate loan closing processes and procedures, loan systems, and loan documentation
• Expert real estate knowledge in an administrative support role
• Strong leadership, planning, and organizational skills required
• Self-disciplined, self-motivated individual possessing a team-building spirit

Pay

Hiring Range: $26.53 - $42.64. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.