Commercial Assistant General Manager (10 Hudson Yards)
Responsibilities
Lead team of individuals across multiple disciplines to deliver Class A+ operational management service including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, etc.
Manage tenant experience for large scale occupiers (100k+ SF) through life of lease- with special emphasis on initial move in, timely resolution of maintenance requests, and fulfilling unique ad-hoc requests
Provide excellent customer service to all tenants and guests through pro-active, results driven interactions and via execution of the Related Customer Experience program
Continuously assess the asset and its resources, identifying priorities and objectives, and recommending valuable strategies to improve operational performance and service
On an ongoing basis, assess operation risks and recommend strategies to mitigate them
Proactively advise senior management of issues/opportunities that may have meaningful economic consequence
Conduct regular inspections of the property and tenant spaces to ensure proper upkeep of the property and compliance with leases
Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives
Ensure that management, property and lease files are properly maintained, and kept up to date in accordance with company policy and legal requirements
Create, implement and manage base building SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
In coordination with General Manager and with consideration to other portfolio based initiatives, lead operational procurement and contracting, including bid processes, negotiation and service delivery
In coordination with the Director of Engineering, execute large scale capital projects to maintain and enhance property value
In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor
Lead expense management efforts, including continual assessment of contracts, services and other property functions
Create annual budgets and analyze financial statements on an on-going basis throughout the year, including preparing variance reports and performing reforecasts to revenue, expenses and capital expenditures
Build and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
Ensure deliverables of the highest standard while managing all legal and safety considerations
Qualifications
Minimum of 5 years of experience in Property Management in a Class A high-rise office tower
Hospitality / Customer Experience background preferred
Real estate management designation (e.g. CPM, RPA or equivalent) preferred
Effective, clear, and affirmative verbal and written communication skills
Understanding of building mechanical, electrical and plumbing systems
Understanding of property management issues
Ability to provide leadership, direction, counsel and motivation to a team of diverse skill sets
Experience in maximizing operating and financial performance of an operating asset
Clear and demonstrated decision making capabilities
Ability to support and inspire an innovative and productive operating culture
Benefits
Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Compensation
$125,000 - $135,000/yr + Discretionary Bonus