Assistant General Manager

About the role

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking an Assistant General Manager. The role offers the opportunity to lead a team and create exceptional customer and employee experiences, along with a competitive salary and benefits package.

ABOUT US

At Hospitality America, we provide hospitality management services through a principled approach guided by our values: PASSIONATE, EXCELLENT, ADAPTABLE, COMMUNITY, and HUMBLE. We invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU’LL DO

• Inspire, coach, and motivate a diverse team to deliver exceptional guest experiences.
• Foster a collaborative and inclusive work environment where employees feel valued and empowered.
• Understand team member’s strengths and career aspirations, acting as a mentor and helping to grow everyone.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Conduct and/or participate in required meetings, including but not limited to, Daily Operations Stand Up, Business Review, Revenue Strategy, Budget Planning, and weekly Staff/Executive Committee meetings.
• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Accurately forecast revenues/expenses based on changing market positions to meet Flex/Flow margins.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Actively engage in the local community to increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.

EDUCATION AND EXPERIENCE

• Previous experience in hotel management or a related field, with a demonstrated track record of success.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

PHYSICAL DEMANDS

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

WHY Hampton Inn and Suites Downtown Kansas City Crossroads

• Competitive Salary and Bonus
• Exciting and Fun Work Environment
• Top Notch Training and Growth Opportunities
• Medical, Dental, and Vision coverage
• Paid holidays and vacation time
• 401k Retirement Plan

AFFIRMATIVE ACTION/EEO STATEMENT

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.