Commercial Analytics Manager

Position Summary

Delivers advanced analytics and actionable insights that support key initiatives in marketing, sales operations, and customer service. Drives the establishment of measurement standards and best practices for analytics processes within the CX organization. Partners with process owners to identify opportunities, set priorities, and foster a network of analytics expertise. Ensures consistent and timely delivery of critical reports.

Key Accountabilities & Responsibilities

• Generates insights that help USG to better understand the customer, expand reach, increase opportunities and advocacy, and ultimately drive sales and service strategies.
• Understands the needs of USG across the US, Canada, and LATAM, and develops standardized measurements and KPIs at the enterprise level.
• Develops advanced KPIs and establishes standard procedures for KPI work across a shared service.
• Communicates effectively at all levels of the organization and utilizes best practice project management skills to lead improvements and manage change.
• Supports the organization’s self-service analytics culture through developing easy-to-use, accessible insights and training resources.
• Drives continuous improvement in analytics, embracing emerging technologies and methodologies.
• Maintains high standards for data integrity, especially regarding Salesforce and other core business systems.
• Leads by example in adopting state-of-the-art analytics tools and approaches.

General Responsibilities

• Design and ensure consistency in standardized metrics, KPIs, and reporting frameworks for the entire organization, including the US, Canada and LATAM.
• Ensure the integrity, accuracy, and stewardship of analytics deliverables and data, with a focus on critical business information.
• Collaborate cross-functionally and cross-geography with stakeholders to drive best practices and translate business needs into actionable analytics solutions.
• Develop, refine, and maintain advanced dashboards, reports, and analytical tools to support digital, CRM, pricing, and customer service operations.
• Partner with colleagues to understand user requirements and prioritize analytics initiatives accordingly.
• Drive improvements in analytics workflows and identify opportunities for automation and process optimization.
• Maintain and update analytics deliverables in accordance with schedules and user needs.
• Mentor and support junior analysts in technical skills and best practices.
• Evaluate and recommend analytics tools, techniques, and industry best practices.

Transformation Program Responsibilities

• Contribute to the development and implementation of analytics strategies that align to organizational goals, enabling “One Source of Truth.”
• Design and develop scalable data models to enhance the integration, availability, and accuracy of enterprise information.
• Partner in gap analysis between current-state and future-state analytics capabilities, proposing solutions to advance those capabilities.
• Support the organization’s self-service analytics culture through developing easy-to-use, accessible insights and training resources.
• Drive continuous improvement in analytics, embracing emerging technologies and methodologies.
• Ensure high standards for data integrity, especially regarding Salesforce and other core business systems.
• Lead by example in adopting state-of-the-art analytics tools and approaches.

Requirements

• Bachelor's or advanced degree in Analytics, Data Science, Computer Science, Engineering, Math, Economics, or related field.
• Demonstrated experience in advanced analytics, data visualization, and dashboard development (e.g., Power BI, Tableau, advanced Excel).
• Strong technical skills with data management platforms and CRM systems (Salesforce preferred).
• Prior work experience in customer insight or market research position.
• Relevant experience in project management in a leadership role.
• Advanced knowledge of customer-related data analytics, data modelling, state-of-the-art statistics, and front-end reporting tools/dashboards.
• Strategic business problem solving and documented ability to translate into meaningful KPIs.
• Experience with customer-related data sources (external and internal) and disciplines (ORACLE, Salesforce.com, Tableau, etc.).
• Skilled in designing, implementing, and maintaining scalable data models and reporting solutions.
• Project and program management skills, including the ability to lead projects.
• High attention to detail ensuring data accuracy and integrity.

Soft-Skills

• Excellent communication and collaboration skills for cross-functional work with business partners and stakeholders.
• Able to translate complex data and insights into actionable recommendations for non-technical audiences.
• Strong analytical thinking and business acumen.
• Proven problem-solving skills and initiative to drive process improvements.
• Able to manage multiple projects and priorities in a fast-paced environment.
• Commitment to continuous learning and staying up to date with analytics trends and best practices.
• Willingness to mentor junior staff and foster teamwork.

Benefits

• Medical insurance options, vision, and dental coverage.
• 401(k) Investment Plan with company match and pension plan.
• Additional programs like life insurance, accident insurance, legal insurance, pet insurance, etc.
• Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.
• Paid time off and paid holidays.