Commercial Account Manager/Team Lead

About the role

Seeking a Senior Commercial Account Manager / Team Lead to join a growing Commercial Lines department. This role is ideal for an experienced professional who thrives on managing complex accounts, mentoring team members, and driving operational improvements. If you are passionate about leadership and want to make a meaningful impact, this is an excellent opportunity to contribute to the success of a dynamic and forward-thinking organization.

Responsibilities

• Manage and retain a complex commercial lines book of business.
• Provide technical guidance and mentorship to Commercial Account Managers.
• Review complex renewals and assist with challenging coverage and carrier issues.
• Identify and implement improvements in workflows, efficiencies, and department processes.
• Monitor and uphold service standards and quality expectations.
• Collaborate with Producers to develop tailored solutions for clients.
• Assist leadership with workload balancing and department initiatives.
• Support employee development through coaching and training.
• Foster a culture of accountability, collaboration, and continuous improvement.

Requirements

• Minimum of 10 years of experience in Commercial Lines insurance.
• Proven expertise in managing complex commercial accounts.
• Active California Property & Casualty License.
• Leadership, mentoring, or supervisory experience is highly desirable.
• In-depth knowledge of commercial coverages, carrier relationships, and marketing strategies.
• Proficiency with AMS360 or similar agency management systems.
• Professional designations such as CIC, CPCU, CRM, ARM, CRIS, or equivalent are preferred.

Pay

Salary Range: $130,000–$160,000 annually. Eligibility for quarterly performance bonuses and new business commissions.

Benefits

• Medical, dental, and vision insurance
• Professional development opportunities
• Collaborative leadership team
• Technology-focused work environment
• Career growth opportunities