Commercial Account Manager I

Key Responsibilities

• Utilizes effective sales techniques, including networking and “cold calling” to develop new accounts for commercial maintenance, service, retrofit and replacement business.
• Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.
• Ensures that the customer receives consistent service delivery in all locations.
• Utilizes the assessment tool and other relevant systems and information to prepare the proposal for the commercial customer.
• Explains technical information to the customer in an easy-to-understand manner.
• Presents bid to customer and explains credit terms and cost factors, emphasizing quality, performance and service.
• Captures new customer data and other sales data for customers into contact database.
• Prepares weekly reports of contracts sold, details of business transactions and customers contacted.
• Confers with owners of existing buildings and inspects premises to determine installation or service requirements.
• Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion.
• Contacts owners periodically to advise of progress of work and resolve any service problems.
• Contacts property owners and construction agents of prospective customers to obtain information on building specifications and submits information to commercial sales/estimating department.
• Lead generation for prospective customers for use as sales leads based upon information from newspapers, business directories, industry ads, trade shows, Internet web sites and other sources.
• Develops and maintains relationships with purchasing contacts.

Qualifications

• The qualified candidate must have a high school diploma or equivalent.
• Bachelor’s degree or equivalent experience required.
• Proven sales experience with emphasis on business-to business selling, cold-calling and generating sales from networking and lead generation.
• Knowledge of commercial service sales concepts, practices and procedures.
• Excellent verbal and written communication skills and strong relationship-management ability.
• Ability to build long-term relationships with customers.
• Ability to work cooperatively with technical, administrative and support staff.
• Ability to work with Microsoft Office, contact management software and databases.
• Good organizational skills and ability to manage multiple priorities simultaneously.
• Knowledge of the commercial HVAC industry preferred.
• Self-starter with a desire to learn and to grow the business.
• The ability to work occasional overtime and weekend hours as required.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.