Commercial Account Manager

About the role

Around the clock support is available, but your primary location can be either remote or hybrid, based on your preference and the U.S. Eastern Time Zone.

Role description

As a Commercial Account Manager at Reachdesk, you will be responsible for retention, renewals, and growth across a portfolio of existing customers. This role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business. The ideal candidate should have strong commercial judgment, problem-solving ability, and the capability to turn customer needs into revenue opportunities. You will help customers maximize the value they get from Reachdesk by identifying challenges early, solving problems, and coordinating cross-functional teams to achieve strong customer outcomes. Key responsibilities include:

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

About the benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people

Compensation

Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. US Salary: $160,000 USD - $200,000 USD