Commerce Payments Strategy & Planning, Senior Associate

Job Responsibilities

• Build Commerce Payments expertise across the end-to-end user experience and core product areas, growing into a subject matter expert.
• Drive long-term product strategy and roadmap optimization, with a focus on longer-horizon strategic initiatives and sustained success.
• Create and deliver executive-ready narratives and materials (e.g., Business Reviews) that clearly articulate Commerce Payments' strategy, progress, and outcomes.
• Partner cross-functionally to maximize business value, using collaborative storytelling to align stakeholders and accelerate decisions.
• Ensure a strong risk and controls environment by coordinating with Risk, Controls, Legal, and Compliance partners.
• Own integrated planning and stakeholder communications, including tracking execution, managing dependencies, and providing regular progress updates to leadership.

Required Qualifications, Capabilities & Skills

• Relevant experience (3+ years) in product management, program management, product strategy, or similar; proven delivery in fast-paced environments.
• Strategic and results-driven prioritization: able to manage multiple complex initiatives and deliverables simultaneously.
• Analytical synthesis and sound judgment: quickly distill large/complex inputs, make decisions, iterate, and course-correct as needed.
• Comfort with ambiguity and shifting priorities: able to recommend a path forward and maintain momentum amid overlap and change.
• Influential communicator and collaborator: excellent written/verbal communication; transparent, receptive to diverse ideas; able to influence across a matrixed organization and drive change.
• Proficiency with Microsoft (PowerPoint, Excel, TEAMS) and Jira/Confluence.

About The Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.