Senior Associate, Strategy & Operations - Commerce Platform

About The Team

DoorDash Commerce Platform is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and abroad. The Commerce Platform allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. As part of the Commerce Platform team, the Senior Associate will have the opportunity to help define, test, and scale Commerce Platform's next biggest bets.

About The Role

As a Senior Associate on our Commerce Platform Growth Strategy & Operations team, you will play a critical role in driving our growth and success. As a direct owner of this segment, you will help us to build and execute on our growth strategy across some of the largest and most strategic clients. This includes helping us launch and scale our partnerships, find product market fit, build strategic go-to-market strategies, and partner cross-functionally to bring solutions forward.

On a typical day, you may work with team members to design experiments that improve quality and delivery operations, test the best new marketing strategies, address issues that enable our and our merchants' processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing.

Requirements

• Bachelor’s degree or higher
• 3+ years of experience in consulting, strategy, or operations; high-growth/early-stage startup or entrepreneurial experience is a big plus
• Expert communication and interpersonal skills
• Strong analytical thinker who can provide applicable recommendations out of a complex, sometimes murky, dataset
• Bias towards action and ability to thrive in a fast-paced, constantly changing work environment
• Charisma to excel at connecting with Merchants and internal teams to promote products and drive adoption
• Willingness to get your hands dirty and open to feedback
• Excellent at motivating potential partners to see the benefits DoorDash Commerce Platform will bring to their business
• Comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities

Qualifications

• Self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Commerce Platform’s strategic goals
• Report into a Manager in our Commerce Platform Restaurants team in our Platform Products organization

Skills

• Build and own the business – Drive growth and adoption of some of our top priority projects
• Business development – Develop and foster deep relationships with top priority merchant partners to iterate and grow the business. Key Merchant point of contact within the Strategy & Ops team
• Go-to-market strategy – Build a strong understanding of product market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go-to-market strategy based on these inputs
• Grow a high-potential offering within a high-growth business
• Improve the product – Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience
• Steer the Commerce Platform product roadmap informed by quantitative analysis and qualitative merchant feedback
• Influence – Work cross-functionally with our Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale
• Experiment – Evaluate and test various revenue, cost and quality drivers

Benefits

We offer a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

We also offer medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

Paid Time Off

• Salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
• Hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)

Pay

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000—$128,000 USD

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.