Commander Coordinator

About the role

Airspace is a tech-enabled freight forwarder redefining how the world's most critical packages are delivered. We are looking for a Commander Coordinator to own driver engagement in your region. You'll be the direct line to drivers, ensuring Tier 1 drivers stay engaged, Tier 2 drivers progress, and Tier 3 drivers are identified and resolved before they affect service.

What you'll do

Tier 1 Drivers (High performers):

• Provide high-touch support to Tier 1 Commander and Copilot drivers, including regular check-ins to maintain engagement, address concerns, and reinforce performance standards
• Serve as the primary point of contact for Tier 1 drivers in your region

Tier 2 Drivers (General population & new drivers):

• Support the general driver population and new drivers through onboarding, ramp guidance, and routine engagement — helping drivers build familiarity with Airspace standards and expectations early
• Monitor Tier 2 performance through automated reporting, flagging drivers trending toward Tier 3 before issues escalate

Tier 3 Drivers (Performance and conduct — managed out):

• Identify and surface Tier 3 drivers — those whose behavior, reliability, or conduct warrants removal from the network — using automated reporting and case data
• Execute deactivation motions once authorized by the Regional Network Manager, managing the workflow through Salesforce case management

General:

• Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate records for your region
• Partner with the Network Trainer to ensure onboarding and ongoing training content is being actioned by drivers in your region, flagging completion gaps by tier
• Support your Regional Network Manager with regional context and data, escalating issues with enough detail to enable a fast decision

Partner Across the Network Organization:

• Work closely with your Regional Network Manager, who owns the complete supply picture for the region and is your escalation point for anything that exceeds your authority
• Partner with the Driver Recruiter to support onboarding as new drivers activate in your region
• Rely on automated performance reporting — built and maintained by the Lead, US Network Strategy & Operations — to monitor driver tiers, flagging anomalies or field-level context back through your Regional NM
• Coordinate with Network Quality & Compliance on documentation standards during periodic audits

Requirements

• At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or another customer/partner-facing operational role — experience in logistics, transportation, or a gig/contractor network environment is strongly preferred
• Comfortable managing a caseload of drivers with different needs across tiers — high-touch relationship management for top performers, consistent standard engagement for the general population, and clear, unemotional documentation for drivers being managed out
• Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM
• Clear, empathetic communicator, comfortable delivering both positive engagement and difficult feedback
• Based within, or willing to be based within, your assigned region (Central Time or Mountain Time preferred); comfortable with regular local travel to meet drivers in person
• Bachelor's degree in a related field, or equivalent practical experience

Success metrics

2026:

• Tier 1 drivers in your region are engaged and retained at a high rate
• Tier 2 drivers, including new drivers, are onboarding smoothly and building familiarity with Airspace standards
• Tier 3 drivers are identified early and resolved through a clean, well-documented process once authorized
• The case queue is current with no aging escalations, and your Regional NM has clear, timely visibility into the state of the driver pool

2027:

• Your region shows measurable improvement in Tier 1 share of active drivers and in driver retention
• Onboarding-to-first-segment time for new drivers is trending down
• Your Regional NM relies on your judgment on escalations without needing to double-check the underlying work

Your first 90 days

• Get to know the drivers in your region — who they are, where they sit in the tier structure, and what's currently open in the case queue
• Build a working relationship with your Regional Network Manager and establish a clear operating cadence together
• Learn the automated reporting tools well enough to trust what they're telling you and to know when field context should override them

Your first 180 days

• Your regional driver engagement cadence is running consistently across all three tiers
• The case queue is clean and current
• Your Regional NM sees you as a reliable source of ground truth on the driver pool, and new drivers activating in your region are onboarding smoothly with your support

Pay

Hourly pay range: $22-$26/hr

Benefits

• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match

Core values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.