Command & Control Engineer

About the role

CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CCEs engage with customers in critical situations, and must be comfortable working with our executives in a fast-paced environment. They will interface with customer's business, development, and operations via phone, tickets, and email.

Responsibilities

• Monitor / backstop automation 24x7x365
• Engage customers via phone, email and tickets
• Provide Command and Control leadership on Major Incident Bridges
• Interface with customer and CloudFit executive management both proactively and reactively
• Support customers via phone, email, and tickets

What makes you the perfect fit for this role

• Excellent customer service skills
• High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
• Excitement for working in a fast-paced environment
• High degree of emotional intelligence and the ability to empathize with others
• Able to prioritize tasks/projects and handle critical situations efficiently
• Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
• Excellent communicator with great verbal, written, and interpersonal skills
• High technical aptitude; ability to learn and adapt to new technologies and systems
• Hunger to grow and learn more - this is an entry-level role with endless potential for career development

Nice haves (but not required)

• Cloud and DevOps certifications
• Proven track record of leading customers digital transformation though cloud services management
• Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)

Shift time and schedule for this role

• This position will likely be 2nd or 3rd with shift differential
• Frontend Team:
  • 1st Shift: Sunday – Wednesday, 7am - 5pm
  • 2nd Shift: Sunday – Wednesday, 4pm - 2am
  • 3rd Shift: Sunday – Wednesday, 12am - 10am
  • 1st Shift: Wednesday – Saturday, 7am – 5pm
  • 2nd Shift: Wednesday – Saturday, 4pm - 2am
  • 3rd Shift: Wednesday – Saturday, 12am - 10am

Benefits & Perks

• Physical Health: Medical, dental, vision insurance, & voluntary health options for you and your family!
• Mental Health: Talkspace, Calm, virtual therapy, counseling
• Financial Wellness: 401(k), HSA, FSAs, Personal Financial Advisors
• 3 Weeks of PTO, 15 Paid Company Holidays, 8 Giving Back Hours
• Wellness Program: reimbursement, gym discounts, health fairs, & more!
• Career Development: Recognition Program: Earn & give recognition, annual awards, celebrations

About CloudFit

CloudFit Software provides customers the ability to quickly iterate on the development of Cloud Solutions while optimizing security, networking, operations, and monitoring through an engineering mindset. At CloudFit, we instrument solutions that attempt to reduce the human element by applying automation and engineering to every aspect of a solution's lifecycle. CloudFit focuses on delivering managed scenarios that meet customer business needs. This allows us to provide core operational outcomes while integrating back with the customer’s existing operations teams.

About This Opportunity

This role may be part of our proactive hiring process. While an immediate opening may not be available, we’re interviewing candidates to build relationships and identify strong fits for future opportunities as roles open.