Command Center Specialist; Philadelphia

Responsibilities

• Serve as the centralized operational coordination point for company security operations during assigned shifts.
• Monitor active site operations and assess operational risks or disruptions that may impact client services.
• Evaluate incoming reports, incidents, and operational issues to determine appropriate response and escalation pathways.
• Exercise independent judgment to coordinate operational responses and ensure continuity of service delivery.
• Escalate significant operational issues to leadership when business risk, contractual obligations, or safety concerns are identified.

Workforce Coordination & Resource Allocation

• Analyze staffing coverage across assigned locations and determine appropriate actions to address coverage gaps.
• Cookordinate workforce resources to maintain contractual staffing levels and operational continuity.
• Communicate with supervisors, account managers, and leadership to align staffing decisions with operational priorities.
• Identify staffing trends, attendance patterns, or operational challenges and provide feedback to management to support workforce planning and operational improvements.

Decision-Making & Problem Resolution

• Evaluate time-sensitive operational issues and determine appropriate corrective action.
• Apply critical thinking and professional judgment to resolve issues affecting staffing, scheduling, or operational continuity.
• Independently manage multiple competing priorities in a dynamic environment.
• Recommend operational improvements or procedural adjustments when recurring issues are identified.

Communication & Operational Reporting

• Serve as a primary communication liaison between field personnel, supervisors, and management leadership.
• Maintain accurate operational records, including incident reports, staffing actions, and communication logs.
• Prepare shift transition briefings summarizing operational conditions, staffing changes, and ongoing issues.
• Provide operational insights and trend reporting to leadership to assist in business planning and risk mitigation.

Required Qualifications

• Minimum 3 years of experience in operations coordination, dispatch, security operations, emergency communications, or a similar operational environment.
• Demonstrated ability to exercise independent judgment and decision-making in time-sensitive operational situations.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in scheduling systems, operational reporting tools, and Microsoft Office applications.
• Ability to manage multiple operational priorities and respond effectively in a fast-paced environment.
• Availability to work evenings, overnight shifts, weekends, and holidays as operational needs require.

Core Competencies

• Operational decision-making
• Critical thinking and analysis
• Workforce coordination
• Risk assessment and escalation
• Professional communication
• Organizational awareness and operational planning