Comfort Advisor

About the role

Gem Plumbing & Heating is a growing company recognized for excellence in on-time, high-quality, and friendly customer service. We provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and community.

Responsibilities

• Develop and implement effective sales strategies to explore new business opportunities, including identifying key decision-makers within targeted leads.
• Provide customers with prompt and accurate price quotes, showcasing the latest technologies tailored to their specific needs, with a focus on leading with financing options.
• Collaborate seamlessly with other departments to facilitate smooth sales-to-install handoffs, ensuring an exceptional end-to-end customer journey.
• Engage with fellow Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment.
• Prepare and deliver regular sales reports to management, highlighting achievements and areas for continuous improvement.
• Conduct outbound follow-up calls to existing clients via telephone and email.
• Conduct all appointments in-home to provide personalized and tailored solutions.
• Proactively prospect to generate 10% of leads, showcasing your ability to identify and pursue new business opportunities.
• Perform additional duties as assigned, contributing to the overall success of the team and organization.

Requirements

• Proven track record of at least 1+ years in sales, consistently meeting or exceeding sales targets.
• Exceptional analytical skills with acute attention to detail.
• Outstanding written and verbal communication skills.
• Previous experience in the home services industry is highly preferred.

Working Conditions

• Moderate to loud noise levels in the work environment.
• Flexibility in working hours, including evenings, early mornings, occasional severe weather events, and weekend or holiday hours.
• Work settings both indoors and outdoors, encompassing various climate conditions ranging from very cold to very hot and humid.

Physical Abilities

• Ability to use a computer for extended periods, involving sitting, keyboard entry, and use of office equipment.
• Effective communication skills using both computer and phone/smart devices.
• Vision capabilities including close vision, distance vision, and adaptability.
• Physical agility involving reaching, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, and climbing.
• Ability to carry supplies, up to 25 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture
• Continuous and extensive training and development