COM Coordinator

A Brief Overview

The COM Coordinator is responsible for all aspects of the Change of Occupancy Maintenance (COM) process involving the accurate input of data into the Company's system of record software, the planning and scheduling of both internal and contracted work, and the seamless coordination with the property management team for the move out and move in of residents.

What You Will Do

• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Command Central/Yardi) software to accurately schedule and track all status, time, labor and materials associated with the COM process.
• Creates purchase orders in accordance with HMC policy.
• Reviews and updates completed and planned work daily in Yardi and communicates adjusted timelines with both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delays timely resident move-in’s or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Performs the duties of the COM Manager in their absence and other duties assigned, as necessary.

Qualifications

• High School Diploma or GED required.
• Associate's Degree from an accredited college or university, preferred.
• Bachelor's Degree from an accredited college or university, preferred.
• 1-3 years of Property Management experience and highly proficient, demonstrated use property management software (Yardi).

• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers.
• Must be detail oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail-oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• Basic understanding of safety practices.
• Requires use of technology platforms on a daily basis.
• DL NUMBER - Driver's License, Valid and in State required.

Pay and Benefits

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

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EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reasonable Accommodations

We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.