Colorado State Patrol Public Safety Dispatcher - Craig.

About the Work Unit

The Communications Branch provides a professional public safety communications service for the Colorado State Patrol, other partner agencies, and the public. The services include researching and disseminating routine, emergency, and criminal justice information, dispatching, and emergency medical dispatch services.

Work Environment

• 100% in-person position
• 24/7 operations including nights, weekends, and holidays
• Shifts vary based on demands and needs of the unit
• This position includes additional compensation in the form of shift differentials which include:
• 20% Weekend shifts (4PM Friday - 6AM Monday)
• 7.5% Swing shift (4PM - 11PM Monday - Thursday)
• 14% Grave shift (11PM - 6AM Monday - Thursday)

Police Communication Intern

Police Communication Interns are non-sworn telecommunication specialists who are provided paid, on-the-job training to become a Police Communication Technician.

Police Communication Technician

CSP Police Communications Technicians are non-sworn telecommunication specialists who provide dispatch services to law enforcement officers from multiple agencies. Communications Technician is a fully operational level position that provides public safety communications and receives and disseminates emergency calls for service to federal, state, and local government public safety agencies.

The position monitors officer activity and safety by utilizing computer systems for entering and retrieving information related to calls for service, general information, and performing investigative inquiries. Through critical decision making, Police Communications Technicians provide information to field personnel enabling them to appropriately enforce actions and are often vital to officer safety.

Key Responsibilities

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Operate the Incident Command/Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch.
• Receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance.
• Operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.
• Interview callers’ request for emergency services, comprehend, analyze and determine the appropriate level of response.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

• Police Communication Intern (Entry-Level with Paid On-the-Job Training): Must be 18 years of age. Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends and holidays), and be able to communicate fluently in English and have a clear speaking voice.
• Petitioner Communication Technician: One year of full-time 911 emergency dispatch experience OR completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience. Must be 18 years of age. Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends and holidays), and be able to communicate fluently in English and have a clear speaking voice.