Collision Sales Consultant

Responsibilities

• Meet and greet customers, help make insurance claims and prepare estimates/photos for upload and approval.
• Reconcile and prepare for invoicing that match approved estimates.
• Contact owner of completion to communicate when they can expect the repair to be completed.
• Maintain contact with customer while vehicle is in the repair process, maintaining communication regarding status of repairs.
• Cookpilot daily collision repair production to meet deadlines and maintain quality standards.
• Notify customers of any old damage found on vehicle that may not be accident related.
• Prepare and submit Warranty Claims.
• Familiarity with BMW’s Warranty system.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Continuously learn new technical information with formal training to stay informed with rapidly changing repair process in the autmotive industry.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Perform other duties as assigned.

Qualifications

• 4 + years’ experience as a Collision Center/ Body Shop Estimator and 2 years'BMW or high line preferred.
• Must have the ability to build and maintain professional relationships with all aspects of the insurance industry.
• Must have a Valid California Driver’s License with a clean driving record.
• Team oriented, flexible and focused on maintaining a high level of Customer Service.
• Excellent communication skills to interact with customers, employees and insurance companies.
• Positive attitude and outgoing personality with the ability to build a strong team environment.
• Solid understanding of estimating process and system.
• Proficient computer skills in CCC and other management technologies.
• Professional appearance and work ethic.
• Must have a stable and verifiable work history.
• Bilingual a PLUS!!

Benefits

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• community involvement
• company paid vacation and holidays