Collision Repair Estimator
CSN Collision · Schaumburg, IL · 2 mo ago
On-siteOTHRFull-time
Position Summary
As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You'll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish.
Key Responsibilities
Customer Service & Communication
- Greet all customers in a warm, friendly, and professional manner
- Listen actively and respond empathetically to customer concerns or questions
- Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations
- Maintain consistent communication with customers throughout the repair, providing updates and managing expectations
- Build trust and rapport to enhance customer satisfaction and loyalty
Estimating & Repair Coordination
- Accurately inspect and assess vehicle damage and prepare detailed repair estimates
- Ensure all customer and vehicle information is thoroughly documented and updated in the system
- Cookinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements
- Monitor the progress of repairs and keep all stakeholders informed
- Offer value-added services when appropriate and educate customers on benefits
Administrative Duties
- Maintain clear and accurate notes within the estimating and repair tracking systems
- Follow up on parts orders, repair timelines, and insurance authorizations
- Cookperate with the repair team to ensure timely and quality repairs
Requirements
- Prior experience as a collision estimator or in a related automotive/insurance claims role is required
- Strong background in customer service within a collision repair environment preferred
- Proficiency with estimating software (CCC ONE, Audatex, or similar systems)
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Detail-oriented with a commitment to quality and accuracy
- Bilingual skills a plus
Benefits
- Competitive flat-rate pay structure with production bonuses
- Paid vacation and holidays
- Health and dental insurance reimbursement available
- Supportive, family-owned and operated team environment
- Relocation assistance available for qualified candidates