Collision Parts Coordinator

About the role

The Parts Coordinator is responsible for providing an exceptional customer experience by managing the process of ordering, receiving, storing, dispatching, and returning parts for repair orders. They play a crucial role in ensuring the accuracy and quality of parts received and distributed according to the production schedule.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on the repair orders, confirming the quality, correctness, and quantity of parts received.
• Accurately identify parts necessary to complete repairs in the shop and enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (PPI) to all required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials, and sublet vendors.
• Ensure daily reconciliation of the parts vendor invoice history report (e.g., 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

Requirements

• High School Diploma or equivalent.
• 1-3+ years of experience working with automotive parts (auto body parts is a bonus).
• Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks.
• Takes initiative in problem solving situations.
• I-Car Registered (working towards Gold Class certification).

Skills & Abilities

• Communicate effectively, both verbally and in writing.
• Strong attention to detail and a high degree of accuracy.
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
• Working knowledge of vehicle repairs practices.
• Management Information System: Summit, Repair Centre.
• Working Knowledge of: Mitchell, Audatex.
• Parts sourcing: Car-part, Progi, APU, LKQ B2B.
• Solid problem-solving abilities.
• Above average computer proficiency.
• Above average organizational skills.
• Ability to keep up and succeed in a fast-paced working environment.
• Ability to work well with others and achieve common goals.

Other Requirements

• Frequently required to bend, crouch, reach, handle tools.
• Lift in excess of 50 lbs. of materials.