Collision General Manager

About the role

The General Manager at Gerber Collision & Glass is responsible for providing an exceptional customer experience while leading and maintaining the day-to-day operations of the Store. Key responsibilities include executing the WOW plan, managing the budget, delivering performance reviews, monitoring financials, maintaining the facility, training staff, and managing personnel.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target, and track monthly sales, profit, and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Maintain a clean and organized repair facility at all times.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions, and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Requirements

Minimum 2-3 years prior CCC1 experience preferred, 1-2 years prior experience in general ledger: accounts receivables/payables, and 3-4 years prior experience in customer service excellence required.

Qualifications

Post-secondary education or equivalent experience, proven leadership experience in a collision repair environment or similar role, attention to detail and a high degree of accuracy, ability to communicate clearly both verbally and in writing, and ability to motivate others utilizing effective coaching tools and management skills.

Skills

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Ability to communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Benefits

Gerber offers comprehensive benefits including Annual Paid Time Off (PTO) plans, 2 weeks of Paid Parental Leave, 6 paid holidays annually, Medical, Prescription Drug, Dental & Vision Insurance, 401(k) Retirement Plan with company match, Employer Paid Short-Term Disability & Life Insurance, Additional Voluntary Life Insurance, Free Prescription or Non-Prescription Safety Glasses annually, Annual Voluntary Uniform Stipend, and a Voluntary Daily Pay option.

Pay

Estimated $80,000 - 100,000 / Year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Schedule

Not specified.