Collision Estimator

About the role

The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The role plays a pivotal part in the customer’s experience by ensuring alignment with all team members to achieve the repair facility's KPIs.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions, and workshops recommended by the Store Manager.

Requirements

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Pay

Commissions for this position are calculated based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan. Estimated annual pay: $49,000 - $70,000. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay

This position may also be eligible for bonus opportunities tied to individual or business initiatives.