Collision Estimator

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
• Partners with the insurance companies to manage customers claim to insure the best customer experience
• Maintains communication with customers providing updates on repair process
• Coincides with technicians to confirm all aspects of the damages are identified
• Maintains customer satisfaction scores according to company standards
• Performs quality inspection prior to vehicle delivery to the customer
• Performs other related duties as assigned

Qualifications

• Must be at least 18 years of age
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person
• Prior collision estimating experience preferred
• Familiar with estimating systems CCC1 preferred
• I-CAR / ASE certification preferred
• Strong organizational skills
• Successful completion of background check required

Behaviors/Competencies

• Integrity - Respect, and accountability at every level and in every interaction
• Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
• Innovation - Develops and displays innovative approaches and ideas to our business
• Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical & Environmental

• Regularly required to use hands and is required to talk and hear
• Frequently required to stand, sit, and walk occasionally for long periods at a time
• Affected to reach with hands, and arms and move objects up to 20 pounds
• Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus
• Requires ability to assess the accuracy, neatness, and thoroughness of the work assigned

Benefits

Salary range for this position is commission based and dependent on expected sales volume.

Pay

Salary range for this position is commission based and dependent on expected sales volume.

Schedule

Not specified

Company Information

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

About the Role

Classic Collision is now hiring a Service Advisor for our Englewood location. Classic Collision is an Equal Opportunity Employer.

Equal Opportunity Employer

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com, or call (470)500-6808. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

Reasonable Accommodations

This job description is not a complete statement of all duties and responsibilities comprising the position.