Collision Concierge - Vegas, NV

About the role

A Collision Concierge addresses AutoNation Dealership customer collision needs and coordinates services with the local AutoNation Collision Center. This position is the starting point for a great career path.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understand basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Work with other Associates on daily planning and release meetings.
• Process transactions and ensure 100% compliance with all state and federal laws and regulations.
• Follow up with customers to ensure expectations are met.
• Build rapport with customers to create a base of referrals.
• Gain superior product knowledge to effectively help customers.
• Ensure all administrative processes are handled in a timely fashion and in compliance with company policies.
• Provide exceptional customer experience to drive loyalty.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Career Growth

After success in a Collision Concierge role, future opportunities include:

• Collision Estimator
• Service Advisor

Pay

This is a commission role with an estimated income of $2,000 per month.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide, a website with offers from top providers and retailers.
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.