Collision Concierge - Waco TX

About the role

As a Collision Concierge, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression, and be skilled problem-solvers. The Collision Concierge position is the starting point for a great career path.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understand basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Work with other Associates on daily planning and release meetings.
• Process transactions and ensure 100% compliance with all state and federal laws and regulations.
• Follow up with customers to ensure we have met their expectations.
• Build rapport with customers to create a base of referrals.
• Gain superior product knowledge to effectively help customers.
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Provide exceptional customer experience to drive loyalty.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Career Growth

Our Associates have many choices for career growth and development after success in a Collision Concierge role. Future opportunities include:

• Collision Estimator
• Service Advisor

Benefits

• Competitive compensation and 401k matching.
• Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Participation in our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.