Collision Concierge - Mesa AZ

Daily Job Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department
• Documenting customer repair needs and estimated costs
• Soliciting customer approval for needed repairs
• Updating customers and internal associates regarding repair status of vehicles while working in partnership with the collision center
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP)
• Working with other associates on daily planning and release meetings
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations
• Following up with customers to ensure we have met their expectations
• Building rapport with customers to create a base of referrals
• Gaining superior product knowledge to effectively help customers
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies
• Providing exceptional customer experience to drive loyalty

Requirements

• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Detail-oriented and organized
• Prior sales or retail experience preferred but not required
• Demonstrated communication, consultative, interpersonal, and organizational skills
• Experience and desire to work with technology
• Must have a valid, in-state driver’s license with an acceptable, safe driving record

Career Growth Opportunities

• Collision Estimator
• Service Advisor

Opportunities for Career Growth

• Career growth and development after success in a Collision Concierge role

Benefits and Perks

• Competitive compensation and 401k matching
• Health, dental, vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Absolutely amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About the Role

• Starting point for a great career path

Qualifications

• AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
• We offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
• We have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
• We are committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
• We welcome candidates from all backgrounds who are passionate about making a positive impact.

Pay

Competitive compensation and 401k matching

Schedule

Flexible schedule to accommodate customer needs