Collision Center Receptionist / Automotive Customer Service Representative

About the Role

Diehl Collision of Robinson is seeking a friendly, professional, and highly organized Collision Center Receptionist / Automotive Customer Service Representative to join the team in Robinson Township, Pennsylvania. The receptionist is often the first impression a customer has of the collision center and will provide front‑desk, administrative, and customer service support for the collision repair operation. This is a full‑time position in a fast‑paced automotive environment.

Responsibilities

• Greet customers professionally and assist them when they arrive at the collision center.
• Answer and route incoming phone calls.
• Schedule appointments and assist with customer inquiries.
• Communicate with customers regarding basic repair and appointment information.
• Direct customers to collision estimators, service personnel, and appropriate departments.
• Assist with customer check‑in and vehicle drop‑off procedures.
• Maintain accurate customer information and documentation.
• Perform data entry and general administrative duties.
• Scan, file, organize, and maintain collision repair paperwork.
• Assist with insurance and repair documentation as needed.
• Help coordinate customer transportation and vehicle pickup information.
• Communicate with estimators, technicians, parts personnel, and management.
• Handle incoming and outgoing correspondence.
• Maintain a clean, professional, and welcoming reception area.
• Assist management with additional administrative responsibilities as needed.

Qualifications

• Professional, dependable, organized, and comfortable interacting with customers throughout the day.
• Previous receptionist, administrative, office, or customer service experience.
• Automotive dealership or collision center experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Professional phone and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer and data‑entry skills.
• Ability to learn automotive and collision repair software.
• Attention to detail and accuracy.
• Ability to prioritize tasks in a busy office environment.
• Dependable attendance and a positive attitude.
• Ability to work effectively as part of a team.
• Experience as an Automotive Receptionist, Collision Center Receptionist, Body Shop Receptionist, Customer Service Representative, Front Desk Receptionist, Administrative Assistant, Service Receptionist, Automotive BDC Representative, or Office Assistant is encouraged.

Why Join Diehl Collision of Robinson?

Diehl Collision of Robinson is part of Diehl Automotive, a growing automotive organization with dealerships and collision repair facilities throughout Pennsylvania and Ohio. The collision center team works together to provide customers with professional service throughout the repair process. As the receptionist, you will play an important role in creating a positive customer experience while supporting estimators, technicians, painters, parts personnel, and management. This position offers an excellent opportunity for someone interested in building a career in automotive customer service, collision center administration, dealership operations, or automotive office management.