Collision Center Assistant Manager - BMW OF FAIRFAX

Responsibilities

• Attend trade walks daily
• Schedule all internal collision work
• Direct and dispatch technicians and/or detailers for specified RO’s
• Create and maintain schedule for collision technicians and other associates
• Monitor daily productivity reports and corresponding payroll records
• Facilitate writing and booking all used‑car RO’s
• Facilitate ordering parts and billing out parts for used vehicles
• Facilitate sending out sublets and keep day‑to‑day track of their progress
• Properly post all sublets to the appropriate RO
• Maintain service and detail timelines (turns) within 3 to 5 days (pay‑plan based)
• Ensure vendor repairs are approved and priced consistently with negotiated rates
• Forecast departmental goals and objectives and strive to meet them
• Hire, train, motivate, counsel, and monitor the performance of collision department staff
• Monitor and control department performance using appropriate reports, tracking systems, and surveys
• Promote harmony and teamwork within the department and with other departments
• Stay current with and comply with federal, state, and local regulations affecting service operations (e.g., hazardous waste disposal, OSHA Right‑to‑Know)
• Ensure compliance with manufacturer warranty and policy procedures
• Account for all documents, ensuring none are missing and all are processed correctly
• Facilitate and/or conduct technical training and send associates to appropriate training schools as needed
• Monitor and follow up on all parts orders with the parts manager to ensure availability
• Maintain high‑quality reconditioning standards and minimize comebacks
• Conduct periodic spot checks of completed jobs for thoroughness and quality
• Stay abreast of new equipment and tools and recommend purchases
• Keep work areas clean and free of workplace hazards
• Ensure proper care, storage, and inventory of special tools
• Attend managers’ meetings as scheduled
• Maintain a professional appearance for yourself and the recon team
• Guarantee guest satisfaction by delivering exceptional service
• Determine management, production, and quality requirements by asking questions and listening
• Attend Sonic meetings as requested
• Maintain a follow‑up system that encourages follow‑through with assigned projects
• Establish personal performance goals consistent with company productivity standards and devise strategies to meet them
• Review and analyze actions daily, weekly, monthly, and yearly to improve time utilization and planning
• Understand business terminology and stay current with technology changes in the product
• Know and understand federal, state, and local requirements governing the company’s business
• Follow directions from a supervisor and adhere to work rules and procedures
• Accept constructive criticism
• Interact well with others and positively influence associate morale
• Sign voluntarily the company’s non‑disclosure and confidentiality agreement and faithfully uphold its provisions

Qualifications

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent communication skills
• Ability to meet the company’s production and quality standards
• Authorization to work in the United States
• Commitment to performing duties safely
• Ability to pass pre‑employment testing, including background check, motor‑vehicle record review, drug test, and possess a valid driver’s license

Pay

Compensation: $100,000 – $150,000 per year

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.