College Work Study Program (Office of Veterans Affairs)

Job Summary

The Federal Student Worker provides front-line clerical and student-service support to the Office of Veterans Affairs. This position assists veterans, active-duty service members, reservists, and eligible dependents as they access their education benefits and navigate enrollment at Southwest Tennessee Community College.

Job Duties

• Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
• Aid students with completing applications and forms for VA education benefits (e.g., Post-9/11 GI Bill, Montgomery GI Bill, DEA, VR&E) and the College's admissions and enrollment processes.
• Collect, organize, scan, and file certification documents, transcripts, DD-214 forms, certificates of eligibility, and related records while maintaining strict confidentiality.
• Maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
• Support the preparation of enrollment certification materials for submission to the U.S. Department of Veterans Affairs.
• Afford assistance with office outreach activities, including veterans resource fairs, orientations, Veterans Day events, and student-veteran organization support.
• Distribute informational materials on VA benefits, campus resources, and community veteran services.
• Perform general office duties: answering phones, scheduling appointments, copying, mail handling, and maintaining a tidy front-desk area.
• Uphold FERPA and institutional confidentiality standards in the handling of all student and veteran records.
• Perform other related duties as assigned.

Minimum Qualifications

• Current enrollment at Southwest Tennessee Community College in at least six (6) credit hours with satisfactory academic progress.
• Only students who are approved for Federal Work Study are qualified for this position.
• If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• Strong written and verbal communication skills and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
• Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications

• Veteran, active-duty service member, reservist, or military family member, or demonstrated familiarity with VA education benefits.
• Prior customer service, office, or administrative experience.
• Knowledge of campus and community resources available to military-connected students.

Physical Demands / Working Conditions

• Standard office environment.
• Work is primarily sedentary and involves extended use of a computer, occasional lifting of office materials up to 15 pounds, and regular interaction with students, staff, and the public.
• Hours are scheduled around the student's class schedule and may not exceed Federal Work-Study award limits.

A Summary Of Our Benefits Can Be Found Below

https://www.southwest.tn.edu/hr/benefits-overview.php

Equal Opportunity Employer

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.