College Work Study Program (Maxine A. Smith Center)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college offering over 100 programs and over 20 technical certificate programs across four campuses/centers. We foster student success, transform lives, and increase the educational level of Shelby County.

About the role

To support the Office of the Maxine A. Smith Center by helping create a welcoming student experience, supporting student program offerings and activities, and fostering spaces for student involvement at Southwest Tennessee Community College.

Responsibilities

• Report to the Leadership Team of the Maxine A. Smith Center.
• Create student photo IDs, manage and order photo ID supplies, and troubleshoot photo ID technology as needed.
• Assist staff with day-to-day operations of the center, including:
  • Answering the phone and greeting walk-in inquiries.
  • Monitoring computer labs.
  • Assisting staff before, during, and after center events.
• Greet and direct students both in person and over the phone.
• Answer questions and forward messages as necessary.
• Maintain an organized and welcoming environment for students inside the Maxine A. Smith Center.
• Assist with various special projects and reports, including supporting other offices and campus-wide events.

Requirements

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.
• Effective communication skills and computer skills.
• Ability to work a minimum of 10 hours and a maximum of 20 hours per week.
• Availability to work some evenings and weekends, particularly at the beginning of academic terms and at other times to support student enrollment and department events.

Preferred Qualifications

• Experience in a higher education office environment.
• Computer literate with proficiency in Microsoft Office applications.
• Ability to work independently and follow instructions in a highly collaborative team setting.
• Strong organizational skills.

Skills

• Excellent oral and written communication skills with the ability to effectively engage with an ever-growing community.
• Proficient in Microsoft Office applications.
• Skilled in maintaining and managing records and data efficiently.
• Ability to operate office technology, including computers, scanners, printers, and copiers.
• Willingness to work evenings and weekends as necessary to support student enrollment and department events.

Physical Demands / Working Conditions

• Assist the team with the setup of events or classroom requests, which may include arranging furniture, setting up equipment, and organizing materials for various activities or instructional needs.
• May require lifting, pushing, or pulling items weighing up to 25 pounds and standing or walking for extended periods.