College Intern - Summer 2027 - Behavioral Health Provider Relations

About the role

The Summer College Internship Program is a 10‑week paid internship that offers undergraduate and graduate students the chance to participate in development workshops, build professional networks, and work on meaningful projects under manager mentorship. Interns can join skills‑based tracks such as Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other technical or non‑technical degree programs. Throughout the summer they attend workshops focused on key business concepts, receive mentorship, contribute to strategic projects, and deliver a final presentation. Housing is not provided.

Responsibilities

• Partner with Provider Clinical Trainers to research and develop content for new provider training programs.
• Participate in training sessions and assist with day‑to‑day training activities.
• Work directly with providers to support engagement and education initiatives.
• Shadow Provider Relations Representatives, Case Managers, and Contracting staff to understand departmental roles and collaboration.
• Work with a mentor and support key strategic projects.
• Complete work assignments based on business needs, departmental priorities, and individual qualifications.
• Perform a mix of technical and/or non‑technical tasks across a broad range of business‑related projects.
• Create and deliver a presentation at the conclusion of the internship.
• Demonstrate high standards of integrity, uphold the Corporate Code of Conduct, and embody the Lifetime Way values.
• Maintain confidentiality and protect member privacy per company policies.
• Maintain regular and reliable attendance.
• Perform other functions as assigned by management.

Requirements

• Desired majors/degree programs: Psychology, Social Worker, Human Services, or similar.
• Preferred (but not required) experience: Customer Service, Presenting/Public Speaking, PowerPoint, Excel, & Word.
• High School diploma plus proof of continuous college enrollment (full‑time undergraduate or graduate).
• Must be in good academic standing.
• Excellent written and verbal communication skills; ability to interact with technical and non‑technical audiences and staff at all levels.
• Ability to multitask in a fast‑paced environment while maintaining strong attention to detail.
• Ability to work well in a team and build strong working relationships with peers.
• Demonstrates strong organizational, analytical, problem‑solving, and prioritization skills.
• Proactive approach to work, showing creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Self‑motivated and able to work independently as well as on intra‑ and inter‑departmental teams.
• Experience with Microsoft Office Suite.
• Experience using a desktop computer in a professional environment.
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse, and/or phone for three or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or training courses as needed.

Skills

• Customer service
• Public speaking / presenting
• Proficiency with PowerPoint, Excel, and Word
• Written and verbal communication
• Multitasking
• Team collaboration
• Organizational skills
• Analytical and problem‑solving abilities
• Prioritization
• Proactive and flexible mindset
• Commitment to continuous improvement
• Self‑motivation
• Microsoft Office Suite proficiency
• Desktop computer operation in a professional setting

Benefits

• Participation in group health and/or dental insurance
• Retirement plan
• Wellness program
• Paid time away from work
• Paid holidays
• Development workshops and mentorship
• Potential for remote work (case‑by‑case)

Pay

$18.00 – $20.00 per hour

Schedule

10‑week paid internship from the first Monday in June to the second Friday in August, up to 40 hours per week.