College Intern - Summer 2027 - Behavioral Health Provider Relations

About the role

The Summer College Internship Program is a 10‑week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of the company. Interns work on meaningful projects, are mentored under their respective managers, and develop throughout the summer. Through the program, interns can attend development workshops focused on key business concepts. Interns may work within skills‑based tracks such as Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non‑technical and/or technical degree programs. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team; this decision is made on a case‑by‑case basis.

Responsibilities

• Partner with Provider Clinical Trainers to research and develop content for new provider training programs.
• Participate in training sessions and assist with day‑to‑day training activities.
• Work directly with providers to support engagement and education initiatives.
• Shadow Provider Relations Representatives, Case Managers, and Contracting staff to gain a comprehensive understanding of each department's role and the importance of collaboration in supporting providers and delivering high‑quality behavioral health services.
• Work with a mentor and support key strategic projects.
• Complete work assignments based on business needs, departmental priorities, and individual qualifications.
• Perform a mix of technical and/or non‑technical tasks covering a broad range of business‑related projects.
• Create and deliver presentations at completion of internship.
• Demonstrate high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintain confidentiality and protection of member privacy in accordance with company policies.
• Maintain regular and reliable attendance.
• Perform other functions as assigned by management.

Requirements

Minimum qualifications:

• Desired majors/degree programs: Psychology, Social Worker, Human Services or similar program(s).
• Preferred (but not required) experience with: Customer Service, Presenting/Public Speaking, PowerPoint, Excel, & Word.
• High School diploma along with proof of continuous college enrollment (enrolled in a full‑time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent written and verbal communication skills, with ability to interact with technical and non‑technical audiences and interface with staff at all levels of the company.
• Ability to multitask in a fast‑paced environment while maintaining strong attention to detail.
• Ability to work well in a team establishing good working relationships with peers.
• Demonstrates strong organizational, analytical, problem‑solving and prioritization skills.
• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Self‑motivated and able to work independently, as well as on intra‑ and inter‑departmental teams as needed.
• Experience with Microsoft Office Suite.
• Experience using a desktop computer in a professional environment.

Physical requirements:

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or training courses as needed.

Benefits

• Participation in group health and/or dental insurance.
• Retirement plan.
• Wellness program.
• Paid time away from work.
• Paid holidays.
• Housing is not provided as part of the program.

Pay

Compensation Range(s): Level I –