College Assistant - Educational Technology Office (Part-Time)

About the role

The Support Assistant will provide clerical and customer service support as part of Baruch’s Educational Technology Office, which oversees the college's Learning Management System (Brightspace) and integrated external learning tools, as well as other applications used for course content delivery, communication, assignments, and assessments. The Support Assistant will respond to routine inquiries, maintain records and documentation, coordinate communications, and distribute information about educational technology resources to faculty, staff, and students.

Responsibilities

• Respond to and route faculty emails, phone calls, and service requests related to Brightspace and other educational technology applications.
• Prepare instructional materials, announcements, guides, and other documents.
• Update webpages, resource repositories, and faculty support documentation.
• Proofread, format, and revise documents prior to publication.
• Monitor shared departmental inboxes and ensure inquiries are acknowledged and tracked.
• Maintain records of support requests and update tickets within CUNY IT Help.
• Collect data related to educational technology use and training participation.
• Distribute communications regarding technology updates and maintenance.
• Conduct outreach to promote workshops and events.
• Coordinate registrations and maintain attendance records.

Requirements

Must demonstrate sufficient skills to perform the duties of the assigned tasks.

Qualifications

The successful candidate will have strong attention to detail and customer service orientation, as well as excellent communication and presentation skills.

Skills

• Bachelor’s degree in a related field.
• Experience working in a higher education environment.
• Familiarity with Brightspace or other Learning Management Systems.
• Experience supporting users of educational technology applications.
• Experience preparing training materials or technical documentation.

Pay

$25.00 hourly

Schedule

10-20 hours per week (Hybrid, some in-office hours required.)

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.