College Assistant - Educational Technology Office (Part-Time)

About the role

Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration. Maximum tenure for any employee in this hourly position is 1040 hours per year. Performs routine clerical work; may answer and attend to telephone calls; maintain records, operate office machines (such as copier), sort and distribute mail, issue keys and identity cards, act as messenger, and perform related tasks as required. Types letters, memoranda, charts, and similar materials. Acts as cashier. Assists in statistical or research activities. May collect and compile data, code data for computer entry, perform data entry, and run computer reports. Performs clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals. Assists in instructional programs, including tutoring and assisting students in areas such as reading and mathematics. May assist in speech and hearing therapy, provide musical accompaniment, and/or distribute and collect physical education equipment. Enters and maintains departmental records such as inventory control records, rosters, directories, and schedules. May operate computers, computer software, and other electronic equipment in performing assigned tasks.

At Baruch College we believe that student success is everyone’s responsibility. The Support Assistant will provide clerical and customer service support as part of Baruch’s Educational Technology Office, which oversees the college's Learning Management System (Brightspace) and integrated external learning tools, as well as other applications used for course content delivery, communication, assignments, and assessments. The Support Assistant will respond to routine inquiries, maintain records and documentation, coordinate communications, and distribute information about educational technology resources to faculty, staff, and students.

Responsibilities

• Respond to and route faculty emails, phone calls, and service requests related to Brightspace and other educational technology applications.
• Prepare instructional materials, announcements, guides, and other documents.
• Update webpages, resource repositories, and faculty support documentation.
• Proofread, format, and revise documents prior to publication.
• Monitor shared departmental inboxes and ensure inquiries are acknowledged and tracked.
• Maintain records of support requests and update tickets within CUNY IT Help.
• Collect data related to educational technology use and training participation.
• Distribute communications regarding technology updates and maintenance.
• Conduct outreach to promote workshops and events.
• Coordinate registrations and maintain attendance records.

Requirements

Must demonstrate sufficient skills to perform the duties of the assigned tasks.

Qualifications

• Strong attention to detail and customer service orientation.
• Excellent communication and presentation skills.

Skills

• Bachelor’s degree in a related field (preferred).
• Experience working in a higher education environment (preferred).
• Familiarity with Brightspace or other Learning Management Systems (preferred).
• Experience supporting users of educational technology applications (preferred).
• Experience preparing training materials or technical documentation (preferred).

Pay

$25.00 hourly

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria